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Refunds & Returns

Returns and refunds are allowed within 30 days from the date of purchase.

To return a product, log into your user account and use "Order history and details" section to fulfill your return request.

  1. Access the "Orders History and details" section of your account.
  2. Select the order from which you want to return an item.
  3. Select the product(s) that you wish to return by checking the box next to its name(s).
  4. (optional) Add an explanation, in order for the shop team to better understand why you want to return this product.
  5. Once the form is complete, hit the "Make an RMA slip" button.
  6. Your RMA (Return Merchandise Authorization) is now being processed and the status can be seen in "My merchandise returns" section of your user account.

Alternatively, you can contact us by mail at within 30 days of your purchase. We will send a return slip to be printed and included in the package. Any product that does not satisfy you must be returned within 30 days from the approval from Tone Singleton Club. We will refund the value of the product upon reception. The article will be refunded if it reaches us in its original condition, in its original packaging and with all accessories that were included with it.